Baje Live Privacy Policy

01. Introduction

This Privacy Policy applies to all users of the Baje Live platform, available at bajelive.vin. It describes how Baje Live ("we", "us", "our") collects, processes, stores and protects the personal information of players who register and use the platform.

By registering an account on Baje Live, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside the Baje Live Terms and Conditions.

We take data privacy seriously. The goal of this document is to be genuinely clear about what we do with your information — not to bury things in legal language that nobody reads. If anything here is unclear, please reach out to our support team and we will explain it in plain terms.

02. Data We Collect

We collect different types of information depending on how you interact with the Baje Live platform. The main categories are set out below.

Registration & Identity Data

• Full name as it appears on your official identity document
• Date of birth (to verify you are 18 or older)
• Email address and phone number
• Residential address
• CNIC number or passport details (required for identity verification before withdrawal)

Financial & Payment Data

• JazzCash or Easypaisa wallet identifiers used for deposits or withdrawals
• Bank account details where bank transfer is used
• Raast ID if applicable
• Debit or credit card details (handled through secure third-party payment processors — card numbers are never stored on Baje Live servers)
• Transaction history: deposit amounts, withdrawal requests and dates, all in PKR

Gaming & Activity Data

• Games played, bets placed and sports markets accessed
• Bonus usage and wagering history
• Session timestamps and duration
• Balance history and win/loss records

Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system and browser version
• Cookie identifiers and session tokens
• Pages visited and features used within the platform

Communications Data

• Support ticket content and chat transcripts
• Email correspondence with our team
• Feedback and survey responses if submitted voluntarily

03. Why We Collect Your Data

Everything we collect has a purpose. Here is why each type of data is needed:

• Account operation: Your registration details allow us to create, maintain and secure your Baje Live account and make sure you can access your balance and history.
• Identity verification (KYC): We are required to verify that players are who they say they are and that they meet the 18+ age requirement before any withdrawal is processed. CNIC or passport details are used only for this purpose.
• Payment processing: Financial data is needed to process your PKR deposits via JazzCash, Easypaisa, Raast or bank transfer and to send your withdrawal to the right account.
• Fraud prevention and security: We analyse account activity and technical data to detect and prevent fraud, money laundering, multi-accounting and other platform abuse.
• Platform improvement: Aggregated and anonymised gaming activity data helps us understand how players use the platform so we can improve the casino, sports betting and overall experience.
• Responsible gaming: Gaming activity and session data feeds into our responsible gaming tools, including deposit limits, session reminders and self-exclusion features.
• Customer support: Communications data is used to resolve your support queries and to improve our support quality over time.
• Promotions and bonuses: We use account activity data to determine eligibility for bonuses, VIP rewards and personalised offers where you have opted in to receive them.

04. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity: Processing your identity, payment and account data is necessary to fulfil our agreement with you as a registered player on Baje Live.
• Legitimate interests: We process technical and activity data to protect the security of the platform, prevent fraud and improve our services. These interests do not override your rights.
• Legal obligation: Identity verification and financial record-keeping are required to meet our obligations around anti-money laundering and age verification.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your consent. You can withdraw consent at any time.

05. Sharing Your Data

Baje Live does not sell your personal data to third parties. We share data only in the following limited circumstances:

Service Providers

We work with carefully selected third-party service providers who help us operate the platform. These include payment processors (for JazzCash, Easypaisa, Raast and bank transfer transactions), identity verification partners, game content studios, fraud detection services and cloud hosting providers. These partners process your data only as instructed by us and are bound by confidentiality obligations.

Legal & Regulatory Requirements

We may be required to disclose your personal data to law enforcement agencies, financial intelligence bodies or other authorities if required by applicable law or in response to a valid legal request. We will only disclose what is strictly required.

Business Transfers

If Baje Live undergoes a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights will be maintained under the terms of this policy.

06. Payment Data & Financial Security

All financial transactions on Baje Live are processed in PKR. We support JazzCash, Easypaisa, Raast, bank transfer, debit cards, credit cards and mobile wallets. Payment data is handled with particular care:

• Card numbers and full payment credentials are processed by PCI-compliant third-party payment gateways and are never stored on Baje Live servers in full.
• JazzCash and Easypaisa wallet identifiers are stored only to enable future withdrawals to the same method and for transaction record-keeping.
• All payment-related communications between your browser and our platform use TLS encryption.
• Transaction records are retained for the period required to meet financial record-keeping obligations.

If you believe there has been any unauthorised transaction on your account, contact our support team immediately at [email protected] so we can investigate and take appropriate action.

07. Data Retention

We retain your personal data for as long as your Baje Live account is active and for a reasonable period after account closure to meet legal and financial record-keeping obligations. The general retention periods we follow are:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after closure, to meet anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction.
• Gaming activity data: Retained for the duration of your account and up to two years after closure for platform improvement and responsible gaming purposes.
• Support communications: Retained for up to three years from the date of the last communication in a given thread.
• Technical and cookie data: Session data is deleted at the end of your session; analytics data is retained in anonymised form for up to two years.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked back to you.

08. Security Measures

Protecting your personal data from unauthorised access, loss or misuse is a priority for Baje Live. The technical and organisational measures we have in place include:

• TLS/SSL encryption for all data transmitted between your device and our platform.
• Encrypted storage for sensitive personal and financial data on our servers.
• Access controls ensuring that only authorised staff can access personal data, and only to the extent needed for their role.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Fraud monitoring systems that flag unusual account activity in real time.
• Two-factor authentication options available to all registered players for additional account security.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also have a responsibility to keep your own account credentials safe. Never share your Baje Live password with anyone — our staff will never ask for it.

09. Cookies & Tracking Technologies

Baje Live uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies in use:

Essential Cookies

These are necessary for the platform to function. They keep you logged in during your session, remember your language and currency preferences and protect against cross-site request forgery. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use analytics cookies to understand which pages and features are most used, where players encounter issues and how overall platform performance can be improved. Data collected through analytics cookies is aggregated and anonymised — it does not identify you personally.

Functional Cookies

Functional cookies remember choices you have made — such as which sports markets you prefer or your last visited section — to make your return visits more convenient.

Managing Cookies

You can control or delete cookies through your browser settings at any time. Blocking certain cookies may affect how well some features of the platform work. Most modern browsers allow you to set cookie preferences on a per-site basis, which gives you granular control without affecting other websites you visit.

10. Your Rights Over Your Data

As a registered player on Baje Live, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe.
• Right to rectification: If any of the information we hold about you is inaccurate or incomplete, you can ask us to correct it. For basic account details, you can update these directly in your account settings.
• Right to erasure: You can request deletion of your personal data. Note that we may need to retain certain data for legal and financial record-keeping obligations even after an account closure request, as described in Section 7.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern is being investigated.
• Right to data portability: You can request your personal data in a structured, commonly used format so you can transfer it elsewhere if you wish.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time. Withdrawal does not affect processing carried out before the withdrawal.
• Right to object: You can object to processing based on legitimate interests where you feel your rights and interests override ours.

To exercise any of these rights, contact our support team with your request. We will verify your identity before acting on any request involving personal data access or deletion.

11. Minors & Under-18 Protection

Baje Live is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the registration and withdrawal process.

If we become aware that an account has been registered by or on behalf of a person under 18, that account will be closed immediately. Any deposits made will be dealt with in accordance with our underage gambling policy. If you believe a minor has registered on the platform, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use device-level parental controls and content filters to prevent underage access to online gambling platforms, including Baje Live.

12. Changes to This Privacy Policy

Baje Live may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or updates required by applicable law. When we make changes, the updated policy will be published on this page with a new "Last Updated" date at the top.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you — for example via an in-platform notification or an email to your registered address. Your continued use of Baje Live after a policy update is published constitutes your acceptance of the revised terms.

We recommend revisiting this page periodically, particularly if you are making a deposit or sharing new information with us.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with our support team:

• Email: [email protected]
• FAQ: Visit our FAQ page for quick answers to common questions.
• Terms and Conditions: Read the full Terms and Conditions for the complete platform agreement.
• Responsible Gaming: Visit our Responsible Gaming page for tools to manage your play.

We aim to respond to all privacy-related enquiries within five working days. For requests involving access to or deletion of personal data, please include your registered email address and account username to help us locate your records efficiently.